216 Privacy Policy: How We Protect Your Data
User privacy is a top priority for 216. This policy transparently explains how we collect, use, store, and protect your personal information as a platform user in Malaysia.
Effective Date: 1 January 2026
Information We Collect from You
When you register or use the 216 platform, we collect various information to ensure a safe, smooth, and personalized experience. The following categories of information are collected:
Account Information
During registration, we collect your username, email, phone number, date of birth, and required identity verification info. This helps verify your identity and eligibility before allowing access to the platform.
Device and Browser Information
We collect technical data such as device type, operating system, browser version, IP address, and screen resolution. This information helps us optimise how the platform displays across various devices, including the Android and iOS smartphones used by Malaysian users.
Payment Information
To process deposits and withdrawals in Malaysian Ringgit (RM), we collect details related to your payment method such as bank account numbers or local e-Wallet information. Full card numbers are not stored on our servers; payment processing is done via systems compliant with recognized security standards.
Platform Usage Data
We record platform activity history such as games played, bet amounts, session times, and navigation actions. This data helps improve user experience and monitor usage patterns for security purposes.
Data Types Summary
- Account and identity information
- Device and browser data
- MYR payment information
- Platform usage data
- Cookies and tracking data
Why We Use Your Information
Your information is used to manage your account, process MYR transactions, provide access to games and sports betting, and deliver effective customer support. Without this essential data, 216 services cannot operate securely.
The data we collect helps us identify and prevent fraud, suspicious activities, or breaches of our terms of use. It is also used to comply with applicable laws and regulations governing our platform’s operations in Malaysia.
We analyze aggregated usage data to understand how users interact with the platform, identify areas for improvement, and develop new features tailored to the needs of Malaysian users.
We use your email and phone number to send account notifications, transaction confirmations, security updates, and important policy changes. Promotional communications are sent only with your consent.
Cookies, Tracking, and Similar Technologies
The 216 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions properly. Cookies are small data files stored on your device when you visit our platform.
Types of cookies we use include:
- Essential Cookies: Required for basic platform functions such as maintaining login sessions and account security. These cookies cannot be disabled without affecting core platform features.
- Performance Cookies: Collects information on how users interact with the platform, including pages visited and time spent. This data is used in aggregated form for platform improvements.
- Functional Cookies: Stores user preferences such as language and display settings to enhance usability comfort.
You can manage your cookie settings through your browser preferences. However, disabling essential cookies may affect your ability to use certain features on the 216 platform.
Data Storage, Security, and Third-Party Sharing
How We Store and Protect Your Data
All 216 user data is stored on servers protected by industry-standard encryption. SSL encryption secures all data transfers between your device and our servers to prevent interception during transit.
We restrict access to your personal data only to staff who require it to perform their duties. All personnel handling user data are bound by strict confidentiality obligations.
Your data is retained only as long as necessary to fulfill its collection purposes or as required by applicable law. When it is no longer needed, we securely delete or anonymize it.
Information Sharing with Third Parties
216 does not sell or rent users' personal information to any third party for marketing purposes. We may share limited information with third parties only in the following circumstances:
- Payment service providers processing MYR transactions on our behalf, subject to strict confidentiality agreements.
- When required by law, court order, or relevant authorities in Malaysia.
- In emergencies to protect the safety of users or the public.
Key Security Measures
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SSL encryption for all data transmissions
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Data access restricted to authorised personnel only
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Secure servers with continuous monitoring
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Secure deletion of data when no longer necessary
Your Rights as a User and How to Contact Us
As a 216 platform user, you have the following rights regarding your personal data:
Right of Access
You have the right to request a copy of the personal information we hold about you. Data access requests can be submitted via our support email and will be processed within a reasonable timeframe.
Right to Rectification
If you find that the personal data 216 holds about you is inaccurate or outdated, you have the right to request corrections. You may also update certain information directly via your account settings.
Right to Erasure
Under certain circumstances, you have the right to request deletion of your personal data. However, deletion requests may not be fully fulfilled if the data is required to meet legal obligations or to complete pending transactions.
Changes to This Privacy Policy
216 reserves the right to update this privacy policy from time to time to reflect changes in our practices or legal requirements. Users will be notified of any significant changes via email or in-platform notifications. Continued use of the platform after changes are published will be considered acceptance of the latest version of this privacy policy.
Contact Privacy Support
For any enquiries regarding this privacy policy or your data rights, please contact us:
Email: [email protected]
We aim to respond within 3–5 business days.
Related Links
Still Have Questions About Your Privacy?
The 216 support team is ready to help you understand how your data is handled. You can also check the FAQ section for quicker answers.